Inside PPC | Stakeholder & Impact | Week Wrap

Inside PPC - Week 2 Wrap: Break the investigation loop Card 1 - The numbers that move ops 📊 ~26% STP • ~15% enrichment • ~14% not completed as sent • ~$12 per...

Inside PPC - Week 2 Wrap: Break the investigation loop
Card 1 - The numbers that move ops 📊
* ~26% STP • ~15% enrichment • ~14% not completed as sent • ~$12 per failure • 1-3% enquiries • 5-10 days to resolve.
Card 2 - Top 5 root causes 🪲
* Missing/incorrect purpose • Free‑text reliance • No pre‑validation • Docs mismatch • Weak client UX.
Card 3 - Your KPI set 🎯
* STP % • RFI rate • Avg case days • % red‑corridor exceptions • First‑time‑right at initiation.
Card 4 - 30‑day action plan 🔧
* Add rules at initiation • Publish a corridor guide • Turn on / • Triage oldest investigations first.

Topics: SSI, Payments, Data Quality, Purpose Codes